What we do
Chatbots and voice assistants that convert and support 24/7.
Talk to an engineerWhat we do
Assistants on the channels your customers already use, scoped tightly enough to be safe. The engineering that matters is not the conversation — it is the boundary: what the assistant handles, and how cleanly it hands over the moment a case falls outside it.
You probably need this if
What we build
Written before anything is built: what the assistant answers, what it refuses, and what it escalates. This is what makes automated support safe in a service business.
Retrieval over your actual policies, prices and documentation, with refusal outside that scope instead of an improvised answer.
Web, WhatsApp and Messenger on the front, CRM, PMS or booking system behind — so the assistant can act, not just advise.
AI interaction disclosed in the interface as Article 50 requires, with transcript retention set to a period you choose and can defend.
Typical stack
How an engagement runs
Weeks 1–2
Intent scope, escalation rules, and an honest look at whether your documentation can support good answers.
Weeks 3–5
Live on one channel with every conversation reviewed, tightening the boundary against real traffic.
Week 6+
Additional channels and languages, with quality monitoring and a monthly review of escalations.
Process
Goal analysis, process mapping, and KPIs.
Rapid development with biweekly sprints.
Monitoring, training, and continuous optimization.
Engagements
Fashion manufacturing
Pellemoda S.r.l.
A production platform the marketing team runs without engineering support
Education
H-Farm College
Manual marketing tasks automated; team time moved back to campaigns
Common questions
